We want you to be confident in your purchase. Please read the relevant section below carefully, as our returns policy differs depending on how you purchased your item.

 

Online Orders (Website Purchases)

 

Under UK Consumer Contracts Regulations, online purchases are eligible for returns under the following conditions:

Change of Mind Returns

 

• You have 14 days from the date you receive your order to request a return.
• Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
• Returns that show signs of wear, damage, or alteration will not be accepted.

 

Refunds

 

• Approved returns will be refunded to the original payment method.
• Original delivery costs will be refunded at the standard delivery rate.
• Return postage costs are the responsibility of the customer, unless the item is faulty.

 

Exclusions

• Items marked as final sale, limited drop, or event-exclusive are non-refundable unless faulty.
• Gift cards are non-refundable.

Pop-Up & In-Person Purchases

Purchases made at pop-up shops, events, or any in-person retail location are subject to a stricter policy.

 

Change of Mind

• No refunds, returns, or exchanges are offered for change of mind.
• Please check items carefully before purchasing.

 

Faulty or Incorrect Items

• If an item is faulty or not as described, you are entitled to a refund, repair, or replacement in line with UK consumer law.
• Faults must be reported within a reasonable timeframe, with proof of purchase.

 

Important Notes

• Pop-up purchases cannot be returned via the website.
• Online returns policy does not apply to in-person purchases.

 

General Conditions (All Purchases)

 

• Proof of purchase is required for all returns.
• We reserve the right to refuse returns that do not meet the conditions outlined above.
• Refunds may take 5–10 working days to appear once processed.

 

 

Questions

 

If you have any questions about your purchase or believe your item is faulty, please contact us before returning anything.