Shipping policy

LUXE Shipping Policy

Last Updated: April 2026

At LUXE, we aim to process and dispatch all orders as efficiently as possible while maintaining the quality and presentation standards of our brand.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 1–5 business days (Monday to Friday, excluding UK public holidays) following successful payment confirmation.

During periods of high demand, product launches, promotional campaigns, or seasonal peaks, processing times may be extended. If significant delays occur, we will endeavour to notify affected customers where reasonably possible.

Please note that order processing times are separate from shipping/transit times.

Shipping Methods & Delivery Timeframes

Estimated delivery timeframes are provided at checkout and may vary depending on destination, courier performance, customs clearance, and local conditions.

Delivery estimates are not guaranteed and should be treated as approximate.

LUXE shall not be held liable for delays caused by:

Courier or postal service disruptions
Customs or import procedures
Severe weather conditions
Incorrect shipping information supplied by the customer
Events outside of our reasonable control

UK Shipping

Standard UK delivery generally takes 2–5 business days following dispatch unless otherwise stated at checkout.

Express delivery options may be available depending on product eligibility and customer location.

International Shipping

We ship internationally to selected countries.

International delivery times vary depending on location and customs processing. Customers are solely responsible for any applicable:

Customs duties
Import taxes
VAT charges
Clearance fees

These charges are determined by the destination country and are not included within the purchase price or shipping fee unless expressly stated.

LUXE is not responsible for delays caused by customs authorities.

Incorrect Shipping Information

Customers are responsible for ensuring all delivery information is accurate at the time of purchase.

LUXE accepts no responsibility for failed deliveries, delays, or additional shipping costs arising from incorrect, incomplete, or inaccurate shipping details provided by the customer.

Where an order is returned to us due to failed delivery or incorrect address information, additional shipping charges may apply before re-dispatch.

Lost, Delayed or Damaged Parcels

Once an order has been dispatched, responsibility for transit lies with the shipping provider.

If your parcel is lost, significantly delayed, or arrives damaged, please contact us at [Insert Contact Email] within 7 days of delivery (or expected delivery date where tracking confirms non-delivery), and we will assist in investigating the matter with the courier.

LUXE reserves the right to determine an appropriate resolution on a case-by-case basis.

Delivery Confirmation

Where tracking information confirms successful delivery to the delivery address provided, LUXE shall not be liable for lost or stolen packages.

Customers may wish to arrange delivery to a secure location where available.

Pre-Order Items & Limited Release Products

Certain products may be offered on a pre-order basis or as part of limited-release collections, exclusive drops, or event-based merchandise.

Pre-order items are products that are temporarily out of stock, in production, or not yet available for immediate dispatch.

By purchasing a pre-order or limited-release item, you acknowledge and agree that:

Dispatch times may vary and are estimates only
Your item will be shipped as soon as stock becomes available
Limited-release, exclusive, and made-to-order products may require extended fulfilment times due to production scheduling and demand levels
Delays may occur due to manufacturing, supply chain issues, customs, courier disruption, or other factors outside of LUXE’s reasonable control
Pre-order and in-stock items purchased together may be shipped separately or held until all items are available, at LUXE’s discretion

Where estimated dispatch dates are provided, these are approximate only and not guaranteed.

Due to the exclusive nature of certain LUXE products and limited production quantities, fulfilment timelines may occasionally exceed standard dispatch periods. LUXE will endeavour to keep customers informed of any significant delays where reasonably possible.

For clarity, all pre-order items will be dispatched as soon as stock becomes available.